Wild Card City Casino Privacy Policy
Your privacy and the security of your personal data are fundamental priorities at Wild Card City Casino. This Wild Card City Casino privacy policy explains how we collect, use, store, share, and protect information about you when you visit wildcardcitycasinos-au.com or use any of our gaming services. We operate in compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable to our international players. By registering an account and using our services, you agree to the terms outlined in this privacy policy.
1. Identity of the Data Controller
Wild Card City Casino is operated by a company registered and licensed in Curaçao under a licence issued by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal information, we act as the data controller for all user data collected through our platform. If you have any questions about this Wild Card City Casino privacy policy or wish to exercise your privacy rights, you may contact our Data Protection Officer at [email protected]. Our support team is also available 24/7 via live chat and at [email protected].
2. Personal Data We Collect
Wild Card City Casino collects several categories of personal data to provide a safe, legal, and enjoyable gaming environment for Australian players. Data collection occurs at various touchpoints across our platform.
2.1 Categories of Personal Information
| Category | Examples | Purpose |
|---|---|---|
| Identification data | Full name, date of birth, gender, nationality | Account creation, KYC verification |
| Contact data | Email address, phone number, residential address | Communication, account management |
| Financial data | Payment method details, transaction history, bank account or card information | Deposits, withdrawals, AML compliance |
| Gaming activity data | Bets placed, games played, session duration, wins and losses | Responsible gambling, service improvement |
| Technical data | IP address, device type, browser, operating system, cookies | Security, fraud prevention, analytics |
| Communication data | Live chat transcripts, email correspondence, support tickets | Customer support, dispute resolution |
| Sensitive data | Government-issued ID scans, proof of address documents | Mandatory KYC verification |
| Third-party data | Information from payment processors, identity verification services, fraud prevention agencies | Due diligence, AML/KYC compliance |
2.2 Methods of Data Collection
We collect personal information through the following means:
- Direct submission — when you register, deposit funds, complete KYC, or contact support at Wild Card City Casino
- Automated collection — via cookies, server logs, and tracking technologies as you navigate our site
- Third-party sources — from payment providers, identity verification agencies, and fraud prevention databases
- Social login — if you choose to register via a third-party authentication service
3. Purposes and Legal Basis for Data Processing
The data processing activities carried out by Wild Card City Casino are grounded in legitimate legal bases under the Australian Privacy Act and GDPR. We never process your personal data without a valid reason.
| Processing Purpose | Legal Basis | Details |
|---|---|---|
| Account management | Contractual necessity | Creating and maintaining your Wild Card City Casino account |
| Service provision | Contractual necessity | Processing deposits, withdrawals, and gameplay via PayID, Visa, crypto, and other methods |
| KYC / AML compliance | Legal obligation | Verifying identity and preventing money laundering as required by Curaçao licensing and Australian law |
| Security and fraud prevention | Legitimate interest | Monitoring for suspicious activity, protecting user data with 256-bit SSL |
| Responsible gambling | Legitimate interest / Legal obligation | Detecting problem gambling patterns and enforcing self-exclusions or deposit limits |
| Marketing communication | Consent | Sending promotional offers about bonuses, free spins, and VIP programme updates |
| Service improvement and analytics | Legitimate interest | Analysing usage patterns to enhance games, features, and data security |
| Dispute resolution | Contractual necessity / Legal obligation | Maintaining records to resolve complaints and regulatory investigations |
4. Cookie Policy
The Wild Card City Casino cookie policy governs the use of cookies and similar tracking technologies on our website. Cookies are small text files placed on your device to help us deliver a personalised and secure experience. Our cookie policy classifies cookies into four types:
4.1 Types of Cookies We Use
- Essential cookies — These are strictly necessary for the website to function. Without them, services such as login sessions, security checks, and payment processing cannot operate. You cannot opt out of essential cookies.
- Analytical cookies — Used to understand how visitors interact with our site, including pages visited, session duration, and error messages. This data collection helps us improve performance and user experience.
- Functional cookies — These remember your preferences, such as language, currency (AUD), and display settings, to provide a tailored experience at Wild Card City Casino.
- Marketing cookies — Used to deliver relevant promotional content and track the effectiveness of our advertising campaigns. You may opt out of marketing cookies at any time through your browser settings or our cookie consent tool.
By continuing to use wildcardcitycasinos-au.com, you consent to our use of cookies as described in this cookie policy. You can manage cookie preferences via your browser settings at any time, though disabling certain cookies may affect site functionality.
5. Sharing Personal Data with Third Parties
Wild Card City Casino does not sell your personal information to third parties. However, we may share your user data with selected partners and authorities in the following circumstances:
- Payment processors — Including PayID, Visa, Mastercard, Skrill, Neteller, Neosurf, Paysafecard, and cryptocurrency processors, to facilitate deposits and withdrawals.
- Identity verification services — Third-party KYC providers that assist with mandatory identity checks and data protection compliance.
- Regulatory authorities — Including the Curaçao Gaming Control Board and, where required, Australian law enforcement or regulatory bodies such as AUSTRAC.
- Fraud prevention agencies — Shared databases used to detect and prevent fraudulent activity and protect information security.
- Responsible gambling organisations — Where a player has self-excluded or requested exclusion from affiliated gambling sites.
- Technology and game providers — Such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other software studios that power our 4,000+ game catalogue. These providers may process limited technical user data to deliver their services.
- Legal advisors and auditors — For compliance purposes, dispute resolution, or corporate transactions.
All third parties who receive personal data from Wild Card City Casino are contractually required to maintain appropriate data security standards and to use your information only for the specified purpose.
6. International Data Transfers
As Wild Card City Casino operates globally and partners with international service providers, your personal data may be transferred to and processed in countries outside Australia. Where such transfers occur, we apply appropriate safeguards to ensure your data protection rights are upheld:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Transfers only to countries recognised as having adequate data protection standards
- Additional contractual protections where required by Australian privacy law or GDPR
These measures ensure that your personal information remains protected regardless of where it is processed, consistent with the principles of confidentiality and data security that underpin this privacy policy.
7. Data Security Measures
Protecting your personal data is a top priority at Wild Card City Casino. We employ a robust suite of information security technologies and procedures to ensure data security:
- 256-bit SSL/TLS encryption — All data transmitted between your device and our servers is encrypted using industry-leading 256-bit SSL technology, protecting your personal information from interception.
- Firewall protection — Multi-layer firewalls safeguard our servers and databases from unauthorised access and cyberattacks.
- Secure data storage — Sensitive personal data is stored in encrypted databases with restricted access controls.
- RNG certification — Our random number generators are certified by independent testing laboratories, ensuring fairness and integrity in gaming outcomes.
- Staff training — All employees handling personal data are trained in data protection best practices and confidentiality obligations.
- Regular security audits — We conduct periodic reviews and penetration testing to identify and address vulnerabilities in our systems.
While we take every reasonable precaution to protect your user data, no system is entirely immune to risk. In the unlikely event of a data security breach that is likely to result in serious harm, we will notify affected individuals and the relevant authorities in accordance with applicable law.
8. Data Storage and Retention Periods
Data storage at Wild Card City Casino is governed by our legal obligations and operational needs. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy or to comply with legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| Financial transaction records | 7 years | Tax, accounting, and AML obligations |
| Gaming activity logs | 5 years | Responsible gambling monitoring and disputes |
| Communication records | 3 years | Customer support and dispute resolution |
| Marketing consent records | Until withdrawal of consent + 1 year | Demonstrating compliance with consent requirements |
| Technical and log data | 12 months | Security monitoring and fraud prevention |
Upon expiry of the applicable retention period, Wild Card City Casino will securely delete or anonymise your personal data in accordance with our data storage procedures.
9. Your Privacy Rights
As an Australian player, you are entitled to a range of privacy rights under the Privacy Act 1988 and applicable GDPR provisions. Wild Card City Casino is committed to honouring these privacy rights promptly and transparently.
| Right | Description | How to Exercise |
|---|---|---|
| Right of access | Request a copy of the personal data we hold about you | Email [email protected] |
| Right to correction | Request correction of inaccurate or incomplete personal information | Account settings or contact support |
| Right to deletion | Request erasure of your personal data where it is no longer needed | Email our Data Protection Officer |
| Right to restriction | Request that we limit data processing of your information in certain circumstances | Submit a written request to [email protected] |
| Right to portability | Receive your personal data in a structured, machine-readable format | Email our Data Protection Officer |
| Right to object | Object to data processing based on legitimate interests or for direct marketing | Email or live chat |
| Withdrawal of consent | Withdraw consent for marketing communications at any time | Unsubscribe link in emails or contact support |
We will respond to all privacy rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, but we will notify you of any such extension. There is no fee for exercising your privacy rights unless a request is manifestly unfounded or excessive.
10. Supervisory Authority — OAIC
If you believe that Wild Card City Casino has not handled your personal data in accordance with the Australian Privacy Act 1988 or this Wild Card City Casino privacy policy, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we have the opportunity to resolve your concern directly. Wild Card City Casino takes all data protection complaints seriously and aims to address them promptly and fairly.
11. Data Protection Officer
Wild Card City Casino has appointed a dedicated Data Protection Officer (DPO) to oversee our compliance with data protection legislation and to serve as your point of contact for all matters relating to personal data and privacy rights:
- Email: [email protected]
- Response time: Within 5 business days for initial acknowledgement
- Languages: English
12. Changes to This Privacy Policy
Wild Card City Casino reserves the right to update this privacy policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email to the address associated with your account and post a notice on our website. We encourage you to review this Wild Card City Casino privacy policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes take effect constitutes your acceptance of the revised privacy policy.
Frequently Asked Questions — Wild Card City Casino Privacy Policy
What personal data does Wild Card City Casino collect?
Wild Card City Casino collects identification data (name, date of birth), contact information, financial transaction details, gaming activity logs, technical data (IP address, device type), and communication records. Data collection occurs when you register, play, make transactions, or contact our support team. All personal information is handled in accordance with this privacy policy and the Australian Privacy Act 1988.
How does Wild Card City Casino use cookies?
Our cookie policy distinguishes between essential, analytical, functional, and marketing cookies. Essential cookies are required for basic site functionality, while analytical and marketing cookies help us improve your experience and deliver relevant offers. You can manage cookie preferences through your browser settings. For full details, refer to the Wild Card City Casino cookie policy section above.
Is my personal information shared with third parties?
Wild Card City Casino does not sell your personal data. We share user data only with payment processors, KYC providers, regulatory authorities, and licensed game software studios — all of whom are contractually bound to maintain data security and confidentiality. Third-party sharing is governed by strict data protection agreements aligned with this privacy policy.
How long does Wild Card City Casino store my data?
Data storage periods vary by data type. Account and identity records are retained for five years after closure, financial records for seven years, and gaming logs for five years, primarily to meet AML and regulatory obligations. Once retention periods expire, Wild Card City Casino securely deletes or anonymises your personal information.
How can I exercise my privacy rights?
To exercise your privacy rights — including access, correction, deletion, restriction, portability, or objection — contact our Data Protection Officer at [email protected]. Wild Card City Casino will respond to all privacy rights requests within 30 days. You may also lodge a complaint with the OAIC if you believe your personal data has been mishandled.
How does Wild Card City Casino protect my data?
Wild Card City Casino data security measures include 256-bit SSL/TLS encryption, multi-layer firewalls, encrypted data storage, RNG certification, staff training, and regular security audits. These information security protocols ensure that your personal data and financial details are protected to the highest industry standards at all times.
Can I withdraw consent for marketing communications?
Yes. You can withdraw consent for marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting Wild Card City Casino support via live chat or at [email protected]. Withdrawal of consent does not affect the lawfulness of any data processing carried out before you withdrew your consent.
This Wild Card City Casino privacy policy was last reviewed and updated in 2025. For the most current version, please visit wildcardcitycasinos-au.com/privacy-policy/. Your trust and confidentiality matter to us — if you have any questions about data protection, personal information, or your privacy rights, do not hesitate to reach out to our dedicated team.